Terms and Conditions

Welcome to Culture and Strategy Lab, LLC! We’re thrilled to have you here and are committed to delivering services, content, and experiences that reflect our values of human + kind, play, curiosity, and impact. By accessing our website, services, or content, you agree to the following terms and conditions.

1. Introduction: These terms govern your use of Culture and Strategy Lab’s website and services, including consulting, coaching, online learning, podcasts, blogs, and other resources. By engaging with our services or accessing our content, you accept these terms in full. If you do not agree, please don’t use this website, our services or content.

2. Intellectual Property

• Our Content: All materials, resources, frameworks, tools, blogs, podcasts, and online learning content are the intellectual property of Culture and Strategy Lab, LLC unless otherwise stated. They are delivered exclusively for personal or internal organizational use. Copying, redistributing, or sharing outside the agreed scope is strictly prohibited without prior written consent.

• Your Confidential Information: We honor your trust. Any proprietary or sensitive information shared with us during consulting or coaching engagements remains confidential and will not be disclosed without your written consent.

3. Cancellation and Rescheduling

Cancellations: At Culture and Strategy Lab, we live our human + kind values. We understand that sometimes life doesn’t go as planned—"$&%! happens." Cancellations will be addressed on a case-by-case basis with empathy and care.

For services requiring significant preparation, a cancellation fee of up to 50% of the service fee may apply. Cancellation fees may be waived or adjusted at the discretion of Culture and Strategy Lab, LLC, depending on the circumstances.

Rescheduling: We strive to accommodate your scheduling needs while respecting the time and resources we invest in your success. Rescheduling requests may incur a fee of up to 25% of the service fee, along with any additional costs resulting from venue or third-party changes.

4. Online Learning Terms

By enrolling in our online learning programs or cohort-based workshops, you agree to:

• Use the materials exclusively for your personal or internal organizational learning.

• Not share login credentials, recordings, claim the materials as your own work or use materials outside your organization.

• Participate in a manner that aligns with our values of curiosity and play.

Failure to adhere to these terms may result in removal from the program and actions to protect our intellectual property.

5. Content Disclaimer: Our blogs, podcasts, and learning materials are designed to inform, inspire, and entertain. While we strive for accuracy, all content is provided for informational or entertainment purposes only and should not replace professional advice.

6. Limitation of Liability: Culture and Strategy Lab, LLC is not liable for any indirect, incidental, or consequential damages resulting from your use of our services, website, or content.

7. Dispute Resolution: In the unlikely event of a disagreement, we commit to resolving disputes amicably through mediation or arbitration before pursuing legal action. Any legal proceedings will take place in Illinois and be governed by Illinois state law.

8. Privacy and Cookies: We respect your privacy. For details on how we collect, use, and protect your data, please refer to our Privacy Policy.

9. Changes to These Terms: We may update these terms from time to time to reflect new services, technologies, or regulatory requirements. Updates will be posted here, so please check back.

10. Contact Us: If you have any questions about these terms or our services, please reach out via our contact page.

Note: By using this website or engaging with Culture and Strategy Lab, LLC, you agree to these terms and conditions.

Let’s work together to make work more human+kind, playful, curious, and impactful.